Clear terms for information and booking

1. Scope

These terms apply to use of the website, online-booking links and callback requests. They supplement, but do not replace, information and agreements you receive before dental treatment. Swedish mandatory patient and consumer rights always apply.

2. Website information is not a diagnosis

Treatment descriptions, FAQs and prices provide general information and are not individual medical advice, a diagnosis or a promise of a specific result. A dentist must examine your needs before recommending treatment.

3. Booking

Online booking is provided through Muntra’s external booking service. Dental care itself is provided by Frölundatandläkarna AB. An appointment is booked only when Muntra or the clinic displays or sends a confirmation. Review the details shown in the booking service and contact the clinic if anything is unclear.

A callback request is not an appointment. Do not use the callback function for urgent problems or include sensitive health information.

4. Prices and treatment decisions

Website prices are current examples in Swedish kronor and may change. Final cost depends on examination findings, treatment scope, materials and applicable dental-care support. You receive information about material treatment options and cost before treatment begins. For larger care plans, ask for a written treatment and cost proposal.

5. Rescheduling and cancellation

Contact reception as early as possible if you need to change or cancel an appointment. Any notice period or charge applies only if it has been clearly communicated in the booking confirmation or the clinic’s then-current terms. Contact the clinic if illness or exceptional circumstances prevent attendance.

6. Urgent problems

The website and callback function are not monitored emergency services. Call the clinic for urgent dental problems. For severe swelling, fever with spreading infection, difficulty breathing or swallowing, major trauma or another life-threatening condition, call 112 or seek urgent medical/dental advice through 1177.

7. External services

Muntra, maps, YouTube and social-media services have their own availability, privacy notices, cookie information and terms. Frölundatandläkarna AB is responsible for the care it provides and for processing within the clinic’s responsibility. Muntra may process data on the clinic’s behalf and for its own purposes as described in its published notices.

8. Questions and complaints

Contact the clinic first if you are dissatisfied so the matter can be investigated. Depending on the issue, a patient may also be able to contact Privattandläkarna’s confidence board where its conditions are met, the relevant insurance provider, IMY for personal-data matters or IVO for complaints within its supervisory remit.

9. Swedish law

Swedish law applies. Mandatory patient and consumer protection is not limited by these terms. Disputes may be considered by the competent complaints body or Swedish court.